Privacy Policy

1. Introduction

EB SolTech LLC ("we," "our," or "us") is a software development company legally established in the United States (Delaware) with a nearshore technical team in Guatemala. We specialize in providing custom software development, automation, and technology solutions for businesses in the United States and Guatemala.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name, and other information you provide when contacting us or requesting our services.
• Business Information: Details about your business needs, project requirements, and other information relevant to providing our services.
• Communication Data: Records of communications, including emails, messages, and call logs.
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you updates, newsletters, and marketing communications (with your consent)
• Process transactions and manage business relationships
• Comply with legal obligations and protect our rights
• Analyze website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to object to processing of your information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings.

9. International Data Transfers

As a US-based company with a nearshore team in Guatemala, your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: